Support for Registered Users
All registered customers of our motion software products can purchase packs of support e-incidents that connect you with our support and engineering teams electronically. This is the most efficient, direct, and economical manner to initiate proactive communications with our technical specialists. Most importantly, it guarantees you one-on-one interactions designed to thoroughly resolve your specific issues.

Support Plans
ROY-G-BIV also provides standard and custom support agreements to meet your exact needs. Our annual plans provide you such benefits as ongoing product updates, fixes, and patches; extensive e-incident support; and access to our online support center with knowledgebase and knowledge sharing resources. For more information on our support plans, please contact one of our sales representatives at the Contact Us area.

If you require the highest level of motion software assistance with your critical projects to accelerate market delivery, reduce overall project cost, or conserve internal resources, our Integration Services are available to extend your team with dedicated engineering expertise.

 

Our expert support staff is available to assist you with the following types of e-incidents:

· Complete product installation, configuration, and optimization for your specific machine specifications

Utilizing XMC with Visual Basic or other supported high-level languages

· Integration of XMC products with third-party software development packages

Assistance operating any XMC-based product or software utility

· Interoperability issues with XMC and supported third party motion controllers

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